How can we help?

Download GenAI Studio from the App Store and create your account. The app then offers the GenAI Studio Monthly subscription — US$1.00 per month (local prices vary) with a one-week free trial for new subscribers. Confirm with Face ID, Touch ID or your Apple Account password. You won’t be charged until the trial ends.

New subscribers get one week free. If you don’t cancel at least 24 hours before the week ends, the subscription starts automatically and is charged to your Apple Account. Trial eligibility is decided by Apple. Any unused trial time is forfeited if you buy the subscription before the trial ends.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name → Subscriptions.
3. Choose GenAI Studio Monthly → Cancel Subscription.

You can also get there from the app: Settings → Subscription → Manage subscription. Cancel at least 24 hours before the current period ends to avoid the next charge; you keep access until then. Deleting the app or your account does not cancel the subscription. Apple’s guide: Cancel a subscription from Apple.

Sign in to the App Store with the same Apple Account you subscribed with, open GenAI Studio and sign in to the same GenAI Studio account. If the app doesn’t recognize your subscription, tap Restore Purchases — on the subscription screen, or in Settings → Subscription. Your history and credit balance belong to your account, so they come back as soon as you sign in.

Subscriptions and credit packs are sold by Apple, so refunds are handled by Apple. Request one at reportaproblem.apple.com, sign in, and choose the GenAI Studio purchase.

The subscription opens the app. What you generate — text answers, images, video and audio — is paid from a credit balance in your account. How much a generation uses depends on the model and the kind of output. New accounts start with US$2 of credit. Credit never expires, can’t be transferred, and is forfeited if you delete your account.

1. In the app, open Settings.
2. Under Account, tap Buy credits.
3. Choose the GenAI Studio Credit Pack (it adds US$5 of credit) and confirm with Face ID, Touch ID or your Apple Account password.

The pack is billed by Apple, and the credit is added to your balance once Apple confirms the purchase. Your balance is shown in Settings → Account.

• Make sure you’re signed in to the same GenAI Studio account you bought it on.
• Check that you’re online, then close and reopen the app.
• Still missing after a few minutes? Email us with the date of the purchase (Apple’s receipt email is ideal) and the email address on your account, and we’ll sort it out.

Your balance is too low for that request. Add credit in Settings → Buy credits, or pick a model that uses less — a short text answer uses far less than an image or a video.

With an email address and password, with Sign in with Apple, or with Google. To see your history on another device, sign in there the same way.

On the sign-in screen, tap Forgot password? and enter your email address. We’ll email you a link to set a new password — check your spam or junk folder if it doesn’t arrive within a few minutes. If you signed up with Apple or Google, sign in with that button instead; there is no separate password.

1. In the app, open Settings.
2. Tap Delete account and confirm. You may be asked to sign in again to prove it’s you.

This permanently deletes your account and its data — your history, saved prompts, playlists, stored images, audio and video, and the copies on your device. It can’t be undone, and any remaining credit is forfeited. Deleting your account doesn’t cancel your Apple subscription — cancel that separately (see above). You can also email us to ask for deletion.

Adults 18 and over. The app can generate unrestricted content from open-ended prompts, so it is not meant for children.

In the app, open Settings → Privacy & AI. There you can read exactly what is sent and to whom, and withdraw your agreement. After you withdraw, the app sends nothing to an AI provider and shows the consent screen again the next time you try to use it. Withdrawing doesn’t delete what’s already in your account — to remove that, delete your account.

No. There are no ads, no tracking and no analytics in the app, and your data is never sold or shared for advertising. Each request goes to the provider of the model you choose, which processes it under its API terms to produce your answer. Details are in the Privacy Policy.

No. When you dictate or talk with a live voice agent, your audio is streamed to the speech service you picked (or recognized on your device with the on-device engine). We keep only the resulting text.

For text: models from Anthropic (Claude), OpenAI (GPT), Google (Gemini), xAI (Grok), Meta (Muse) and Perplexity (Sonar, with web search), plus the open models DeepSeek, Qwen and GLM. Images, video, speech and live voice use models from these providers and from Microsoft Azure. The list changes as providers add and retire models — the model picker in the app always shows what’s available now.

Choose the models you want in the model picker, then type or dictate your question. It goes to every model you picked, and their answers appear side by side. Each model’s answer uses its own credit, so asking several models uses more than asking one.

Yes. GenAI Studio runs on iPhone and iPad, and on Macs with Apple silicon as an iPad app. Sign in to the same account and your history, saved prompts and credit are all there.

Word, Excel, PowerPoint and PDF files, and images. Documents are converted to text on your device and that text goes with your question; the text in images is read by an OpenAI model. Password-protected or damaged files can’t be read — the app tells you when that happens.

Use search in your history. It covers every question you’ve asked on your account, and opening one shows every answer it received.

• Make sure the app has microphone access: Settings → Privacy & Security → Microphone → GenAI Studio. For the on-device engine, also allow Speech Recognition.
• Check that another app (a call or a video meeting) isn’t using the microphone.
• Try a different dictation engine in the app’s settings.

Add them to your custom vocabulary in the app’s dictation settings — the correct spellings of people’s names, products, places and acronyms.

Yes. Audio from your library keeps playing in the background and when the screen is locked, with controls on the lock screen. Build playlists in the audio library to keep listening.

Use the AirPlay button for AirPlay speakers and TVs, or the Cast button for Chromecast and Google Home devices. For casting, allow Local Network access when iOS asks, and make sure your device and the Cast device are on the same Wi-Fi network.